Policies/FAQs

CURRENT ORDER PROCESSING TIME: 2-3 WEEKS FOR SHIPPED ORDERS*

*Please note this does not include delivery time with USPS once orders have been shipped.

All orders are shipped via USPS with tracking. Estimated delivery is 2-7 business days within the US; international deliveries may take longer. Jill Christina Papers is not responsible for any customs fees, duties, or taxes that may be incurred.

INTERNATIONAL SHIPPING:
Jill Christina Papers offers international shipping, but unfortunately due to recent changes in USPS pricing, I have had to significantly increase our international shipping fees. If the shipping total you paid at the time of your order ends up being more than the actual cost of postage, I will refund the price difference to your original payment method when your shipping label is printed. Thank you for your understanding.

COUPON CODE POLICY:
Coupon codes are not redeemable on sale items. If you have sale and non-sale items in your cart, the discount will only be applied to non-sale items.

PAYMENTS:
Jill Christina Papers accepts PayPal, as well as Visa, MasterCard, Discover, and American Express credit/debit cards. Credit card transactions are processed through our secure website. Afterpay now available!

CANCELLATIONS/RETURNS/REFUNDS:
No cancellations – please review your order carefully before checking out!

You must contact me via email (support@jillchristina.com) or the website contact form within 24 hours of receiving your package if you wish to return your order. As long as the order is received back to me within 14 days from the date you received it, is unused and in the same condition you received it, I will refund your payment amount (less shipping) via your original payment method within 5 business days. You must contact me before returning your order – orders returned without prior authorization will not be refunded. Shipping fees are non-refundable. Buyer is responsible for any shipping charges to return the order, unless there is a defect in materials or workmanship.

NO RETURNS OR REFUNDS ON DIGITAL ITEMS OR CUSTOM ORDERS.

COMBINED SHIPPING:
I do offer combined shipping, with a refund of any shipping fee overages, if you place multiple orders within a certain time frame (most often during collab sales) – YOU MUST CONTACT ME VIA EMAIL BEFORE PLACING MULTIPLE ORDERS IF YOU WISH TO COMBINE SHIPPING. Thank you for your understanding!

CUSTOM/SPECIAL ORDERS:
If you are interested in a custom or special order, please contact me. I will try to accommodate all reasonable requests. Please note that sale prices/coupon codes cannot be applied to custom orders.

PRINTABLE STICKERS/DASHBOARDS/PENCIL BOARDS:
Printable listings are a digital download, so you will not receive a physical product shipped to you. No returns or refunds will be allowed due to the nature of this product. By purchasing a printable listing, you agree that the file is for PERSONAL USE ONLY and may not be resold, shared, or redistributed in any format, including commercial use. All intellectual property rights remain under copyright of Jill Christina Papers © 2020.

FAQs

What types/sizes of planners do your sticker kits fit in?
Our B6 weekly kits will fit any standard vertical-style planner with 1.5″ wide columns. Full box measurement is 1.5″ wide by 1.9″ tall. You may also be able to resize our printable kits to fit planners with slightly smaller or larger columns.

Can I get an insert or dashboard in a different size?
Travelers notebook inserts and dashboards and rings dashboards may be available in other sizes. Please use the “Contact Me” form to send a message and I will try my best to get you the size you need!

Do you have any coupon codes?
I do! Make sure to follow my Instagram (@jill.christina) and join my Facebook group (Jill Christina Papers Shop Group) for new releases, sale info, and coupons.

When will my order ship? What are your current processing times?
My current processing time is 2-3 weeks. Please note this does not include delivery time with USPS once orders have been shipped.

PRIVACY POLICY

Updated 7/7/2020